Refund & Cancellation Policy

Effective Date: July 22, 2026

Last Updated: August 4, 2026

At Horizon Literary Group LLC, we deliver full-service, end-to-end publishing solutions—taking your manuscript from initial creation directly into the spotlight. From comprehensive editing, formatting, and distribution to full-scale author marketing, media outreach, and promotional campaigns, we leave no stone unturned. Because our offerings range from standalone digital services to custom publishing packages, this policy outlines the terms for cancellations and refunds.

1. Business Entity & Pricing Structure

All publishing, author development, copywriting, and digital marketing services are rendered by Horizon Literary Group LLC, a Colorado Limited Liability Company. Our service structures include:

  • Standalone & Add-on Services: Single-scope deliverables (such as blog post writing, author website copy, bio creation, and press release drafts) range from $200 to $400 USD.
  • Custom Publishing Packages: Full-scope production, editing, design, and marketing packages start at $1,500 USD.

2. Consultation & Campaign Planning

Initial consultations, strategy calls, and project scope discussions are conducted prior to project kickoff. Work on both standalone content tasks and custom publishing suites commences upon execution of a formal service agreement or receipt of payment.

3. Cancellation Terms & Refund Eligibility

Clients may submit a written request to cancel services at any time by emailing support@horizonliterarygroup.com. Eligibility for refunds depends on the service type and project phase:

  • Cancellation Prior to Work Commencement: If a written cancellation request is received within 48 hours of payment and before writing, editing, design, or strategy work has started, you are eligible for a full refund minus a 5% processing fee.
  • Standalone Services ($200 – $400 tiers): Once copywriting or content drafting (e.g., blog posts, site text) has begun, payments for completed drafts or in-progress articles are non-refundable. If cancelled before drafting starts, a full refund will be granted.
  • Full Publishing & Marketing Packages: Once custom production or promotional campaigns have commenced, refunds are calculated pro-rata for uncompleted milestones. Completed milestones, delivered files, executed ad spend, and PR releases are non-refundable.

4. Non-Refundable Deliverables & Expenses

The following rendered services and third-party costs are non-refundable once performed or incurred:

  • Written and delivered content, including blog posts, website copy, press releases, and author bios.
  • Completed editing phases, book interior formatting, and custom cover designs.
  • Third-party fees, ISBN assignments, registration fees, and paid media placement/ad spend.

5. How to Request a Refund

To initiate a cancellation or request a refund review:

  1. Send an email to support@horizonliterarygroup.com with the subject line "Cancellation Request - [Your Name / Service Title]".
  2. Include your order receipt or contract reference number along with details of your request.
  3. Our team will evaluate the status of the deliverable and respond within 3 to 5 business days.
  4. Approved refunds will be credited back to the original payment method via our merchant gateway (Stripe) within 5 to 10 business days.

6. Disputes & Merchant Policy

Horizon Literary Group LLC is dedicated to resolving client concerns directly and transparently. We encourage clients to contact support before opening payment disputes or chargebacks. In the event of an open chargeback, pending deliverables and ongoing services will be paused while proof of work and agreements are submitted to the bank.

7. Contact Information

For questions or formal inquiries regarding this Refund & Cancellation Policy, please contact:

Horizon Literary Group LLC
1500 N GRANT ST, STE R
DENVER, CO 80203, US
Email: support@horizonliterarygroup.com
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM EST